Store Pick-up Products -
Products such as desktops, laptops, peripherals, gaming hardware, handy-cams, digital cameras, mobile phones, fixed phones, mp3 players, accessories, LCDs, TVs, home theatre systems and other entertainment products will not be replaced under any condition.
Any products sold under Special offers or Promotional Schemes will not be replaced.
Home Delivery Products -
Large Appliances - Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave, and Led Tv, purchased from the Website, can be replaced only to the Company within seven (7) days of delivery.
The above products purchased from the Website can be returned to the Company only if the Product supplied by the Company is damaged, defective or the Product received is different from the Product that was ordered.
The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate the Company about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product.
Please keep the item in its original condition, original packaging, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, LED TV we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
At the time of pickup the User will be provided with acknowledgement of pick up by the Company’s Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.